Shipping Policy

Effective Date: January 1, 2026

1. Order Processing and Handling All retail and commercial orders undergo verification and internal processing prior to dispatch:

• Standard retail orders are processed within 24 to 48 business hours following payment confirmation.
• Orders placed on weekends or official public holidays are queued for processing on the subsequent business day.
• Wholesale and bulk inventory shipments may require an extended preparation period of 3 to 5 business days for packaging, palletizing, and freight scheduling.

2. Domestic Shipping Rates and Delivery Timelines Shipping rates and delivery estimates are calculated based on shipment weight, package dimensions, destination zip codes, and selected service speed at checkout:

• Standard Ground Shipping: Estimated delivery within 3 to 5 business days following fulfillment dispatch.
• Expedited Shipping: Estimated delivery within 2 to 3 business days following fulfillment dispatch.
• Timelines provided are estimates based on carrier carrier metrics and are not absolute guarantees. Unexpected weather events, carrier backlogs, or regional transportation strikes may alter transit durations.

3. Wholesale and Bulk Freight Shipments B2B orders meeting or exceeding commercial order thresholds are routed through specialized freight handling:

• Bulk orders receive dedicated tracking, pallet wrapping, and commercial manifest documentation.
• Freight delivery timelines vary by destination, freight lane availability, and receiving dock capabilities.

4. Package Tracking and Transit Protocols Once an order dispatches from our fulfillment centers, an automated dispatch notice containing a valid tracking number is generated. Buyers can monitor package movement, regional sorting facility scans, and scheduled delivery dates via the carrier tracking system.

5. Address Accuracy and Undeliverable Packages Buyers are solely responsible for ensuring that all submitted shipping details, street addresses, suite numbers, and zip codes are accurate. Packages returned to fulfillment hubs due to incomplete or incorrect address entry will incur re-shipping fees prior to secondary dispatch.

6. Lost, Damaged, or Stolen Shipments Title and risk of loss for all items pass to the purchaser upon carrier pickup. If a package is damaged during transit, lost in carrier networks, or marked as delivered but missing, carrier investigation claims must be initiated within 14 days of the listed delivery date.